OUR PROMISE:
You will receive exactly the product you see in the picture. We do not engage in mass production. Each product is individual in its details, exclusive and in single sample.
RETURN POLICY:
If you need to do return, please contact us before return shipping to verify all the details, proper address and any additional info necessary.
Our small private business does not allow us to offer long terms for returns.
Nevertheless, we are sincerely glad to offer you 14 days for return. If you decide that you do not like the item, the size does not fit or for any other reason, you can return the goods within 14 days from the date of the item being delivered to the buyer's address.
Return shipping is at the buyer's expense. Item must be in original condition - never worn and not damaged.
The deadline for canceling an order is 14 days from the date you received the goods.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail: moonwoolfelt@gmail.com
We will reimburse you no later than 10 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days.
The item is in original condition, undamaged and meets the return requirements.
We do not require the original packaging to be kept for returns, but it is the buyer's responsibility to provide secure packaging. The returning item must come back in its original authentic condition during the return shipping process.
Special Conditions:
Since our products are not mass produced and mast of our items are in single sample, we ship exactly the item that is shown in the pictures on the site and in the same condition as shown in the pictures and in the description, so, when the goods are delivered, please open the packaging and make sure that the goods correspond to your order and in the stated conditions. If you find any damage during shipping, please contact us as soon as possible to discuss a return or replacement
by e-mail moonwoolfelt@gmail.com
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
If after delivery to the buyer our goods obtained any damages in any way: tears, stains, discoloration, odor, etc., they are not subject to return.
If the item is returned with any signs of use, refund is not possible.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods:
You are responsible for the cost and risk of returning the goods to us.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery,
Contact Us:
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail moonwoolfelt@gmail.com
If you need to do return, please contact us before return shipping to verify all the details, proper address and any additional info necessary.
SHIPPING:
We offer free shipping domestically in the US on all our items.
We reserve the right to choose the shipping service: USPS/ FedEx/ UPS.
Express shipping is available at an additional cost. If you require expedited or courier shipping, please contact us directly via email or in “Contacts” section and we will send you an extra invoice for the rushed shipping.
Shipping outside the US is subject to additional charges at postal service rates. We also ask buyers outside the US to contact us in advance to clarify and confirm the cost and delivery address.
We are not responsible for incorrectly specified delivery address, moving during the shipping period or any other reasons for not receiving the purchase due to the fault of the buyer.